911 Dispatcher

Location Public Safety Complex, 1101 N. 6th St., Broken Arrow, OK Job Type Full-Time Hourly Location (Dep/Div) Police - Communications Munis Job Class SPECIALIST Opening Date 06/17/2026 Closing Date 7/1/2026 11:59 PM Central FLSA Non-Exempt Bargaining Unit GEN Description Benefits Questions Job Description Location: 3006 Police-Communications Pay Grade: A08 FLSA Status: Non-exempt Under general supervision, receives emergency and non-emergency telephone calls and dispatches appropriate emergency personnel. *T his position performs duties deemed to be “safety-sensitive" and is therefore subjected to random drug testing under the City’s policies* Essential Job Functions Answers incoming emergency and non-emergency phone calls; transfers calls to special units within the department as appropriate. Dispatches police, fire, and EMS personnel as appropriate. Dispatches Animal Control Officers; dispatches after hours public works calls. Provides medical instructions within the guidelines of Pro Q and A. Provides scene safety and preservation instructions to citizens. Maintains control and logistical knowledge of all city resources including, but not limited to, personnel in the field, fire units, police units, and animal control units. Monitors alarm panels; monitors video surveillance of lobby and back entrance. Enters reports as necessary. Completes record checks upon the request of officers and/or fire marshals, including driver's license and criminal histories. Provides assistance to responders by supplying information or dispatching additional assistance. Prepares juvenile criminal histories for the City Prosecutor. Provides criminal histories to other agencies as requested. Participates in training seminars and skills tests. Enters and updates NCIC files. Enters Uniform Crime Reporting information for state and federal reporting. Performs other duties as assigned. Minimum Education and Experience Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Possession of or ability to readily obtain APCO Basic Telecommunicator Certification. Possession of APCO Public Safety Telecommunicator Certification, EMD Certification, EFD Certification, CPR Certification, OLETS Certification and FEMA based training on the National Incident Management System, preferred. Training knowledge of Triage first aid, TRACIS, Vantage Point Mapping, Sentinel 911, Harris Radios, Incident Command, Swift 911, emergency operations awareness for inclement weather, AXIS camera stations, CAD, Crimes, and Mobile Data, HAZMAT, and first responder safety, preferred. Physical Requirements Tasks involve the ability to exert m inimal physical effort in sedentary work, typically involving some combination of balancing, feeling, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 1 0 pounds). Tasks may involve extended periods of time at a keyboard or workstation. An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening. City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace. 2026 COBA Benefit Guide This document is intended to give an overview of benefits offered to full-time, non-union City employees. Benefit coverage begins on the first of the month following 30 days of employment Retirement The City offers a 401(a) defined contribution retirement plan through the Oklahoma Municipal Retirement Fund (OMRF). The City contributes 10% of the employees’ earnings into the plan. Employees become 20% vested after three years and vesting increases 20% for each additional year of service until 100% vesting is achieved at seven years. Employees may elect to contribute an additional amount. The City also offers access to a 457 retirement plan, both traditional and Roth, through Mission Square retirement. Preferred Providers Through our preferred providers, the City is pleased to offer anyone on the health plan access to medical services at no additional cost. Clinic : Anyone on the City’s medical plan can access the Remedy Health clinics, including their on-site pharmacies, labs and imaging services at no cost. ZERO Card: Zero offers a wide range of services that may be ordered by your doctor, including labs, imaging, colonoscopies, orthopedic surgery, sleep studies, physical therapy and more- all at no cost to the employee. Paid Leave Vacation: One week of vacation is available after six months of employment. Thereafter, vacation is accrued monthly according to year of service. Procedure: Vacation leave cannot exceed the actual accrued number of hours earned by the employee. Holidays and other non-scheduled workdays shall not be computed in vacation leave expenditure. Each department establishes its own vacation scheduling procedures. Vacation cannot be used as the last day of employment. Holidays : Twelve paid holidays, plus one floating holiday each year. Sick : Eight hours per month up to maximum of 1,040 hours (130 working days). Other City-paid benefits Life Insurance & Long-Term Disability - The City pays the entire premium for a term life insurance policy, as well as a long-term disability benefit that replaces part of your salary if you become unable to work for several months. The life insurance is equal to the employee’s annual salary. Employee Assistance Program - Through Community Care EAP, City employees and their families can call for help with a variety of personal, professional, mental health, substance abuse and financial concerns. Three free visits are offered each year, with a reference for ongoing support if needed. Virta-Diabetes Reversal Program - This program is free to diabetic and pre-diabetic employees and spouses who are enrolled in the health plan. Virta’s powerful program is shown to reverse Type 2 diabetes with coaching and nutrition management, leading to better health and reduced use of medication. Voluntary Supplemental Benefits Additionally, all City employees may take advantage of reduced-cost and/or pre-tax access to the following voluntary benefits Flexible Spending Account (FSA) Dependent Care Account Accident Insurance Short-Term Disability Insurance Critical Illness/Cancer Insurance Genesis gym membership Crunch Fitness gym membership Pre-paid legal services IDShield membership No cost LifeBalance program, access to local and nation-wide discounts of participating online businesses 01 The 911 Dispatcher position requires employees to work 12-hour shifts. Are you able to work a 12-hour shift schedule? Yes No 02 This position requires employees to work evenings, nights, overnights, weekends, and holidays as needed. Are you able to work these shifts? Yes No Required Question Employer City of Broken Arrow Address 220 S 1st St Broken Arrow, Oklahoma, 74012 Phone 918-259-2400 x 5392 Website http://www.brokenarrowok.gov Apply Please verify your email address Verify Email Job Opportunities Account Privacy Policy Terms Of Use Accessibility Statement Privacy Settings Copyright © 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term “sell” is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. If you wish to opt-out click follow these steps: Log into your Job Seeker Profile Click your name in the upper right-hand corner Select Account Settings Select the Preferences section Click the Edit button next to Access Membership Switch Toggle to off Click Save If you do not have a registered account this setting does not apply, however, you can review your right on our privacy policy . If you require further assistance, please email privacy@neogov.com × Accessibility Statement At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users. Commitment to Accessibility We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features. Ongoing Enhancements Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services. Feedback and Assistance We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible. Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all.