Communications Specialist - Part Time

Job Title: Communications Specialist - Part Time Department: Campus Police and Security Services Office Reports To: Lead Communications Safety and Security Monitor Grade: Hourly 10 ($ 15.38 - $19.78 ) Number of Days: 12 Months Security Access: ESC Overtime Status: Non-Exempt / Hourly – Temporary Part Time Position Last Revised Date: April 10, 2024 Oklahoma Teacher’s Retirement: Option al Participation Bargaining Unit: AFT Funding Source: District Paid Mission: Our students lead through l iteracy, are empowered through experience, and contribute to their community. Vision: Tulsa Public Schools honors the diversity, creativity, and passion of our students, elevating every student to be designers of their destiny. Core Values: Our core values guide how we work and interact with each other at every level of the organization. We embrace and embody these values every day: • Equity: We know that our diversity is a community treasure, and we are committed to dismantling practices and systems that perpetuate inequalities, being actively anti -bias, anti-racist, and working toward justice and opportunity for all. • Character: We are honest, trustworthy and have high standards of behavior. We make decisions based on what our students and community need, and we do the right thing even when it is hard. • Excellence: We work together to give Tulsa the world -class schools it needs and deserves. We expect a lot of one another, and we support one another in achieving our shared, high expectations. • Team: We care for one another and work together to celebrate success, learn from struggles, and work to help every team member be their best selves. • Joy: Joy at school and at work makes us more productive, because when we create, innovate, and imagine, our motivation grows. Also, we love to have fun! Position Summary: Performs a wide variety of critical and essential communication services for Campus Police and Security Services , to include receiving emergency and non -emergency calls for assistance and determining the appropriate action in response to those calls. Minimum Qualifications: Education: • High school graduate or General Educational Development (GED) certificate Experience: • One (1) year front facing customer service experience Specialized Knowledge, Licenses, Etc.; • Proficient in Microsoft Office Suite and Google Office Suite • Bilingual in Spanish preferred Responsibilities and Essential Functions: The following duties are representative of performance expectations. A reasonable accommodation may be made to enable a qualified individual with a disability to perform essential functions. Duties and Responsibilities (general): • Answer s calls and direct s callers to the appropriate service provider • Performs radio communications to dispatch office rs to events, maintains log entr ies and CAD operations as needed; this include s dispatching calls for service • Monitors 911 emergency calls and follow s up on event • Monitors SCADA system (intrusion , fire, panic, low pressure, freezer and high temperature alarms ) and mak es proper notification as necessary • Enters data with regards to opening, closing and evaluation of district building egress/ingress • Monitors surveillance cameras • Create work orders for Security IT team • Monitors weather including utilizing the Thorguard lightning prediction system • Acts as a liaison between emergency communications with the City of Tulsa , Tulsa Public Schools Campus Officers and TPS alarm personnel in the field • Maintain s an active log of events for all alarm and security issues, unique or unordinary events, arrests, police calls and any issue or event that is not routine in nature • Performs other tasks, duties, or services consistent with this position as assigned Skills and Abilities Required: The following characteristics and physical skills are important for the successful performance of assigned duties. Skills in: • Communicating clearly, concisely, and effectively, both orally and in writing • The operation of a multi -channel radio with multiple frequencies, distinguishing and recognizing a variety of radio voice transmissions and ten codes • The use of computer/keyboard devices to retrieve and or enter information • Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations • The use of Windows -based programs (Word, Excel) and data entry or word processing experience • The use of modern office equipment ( e.g., various keyboards/ multi -line telephone systems , photocopiers, radio devices, FAX machines, shredders. etc.) Ability to: • Maintain a level of professionalism and courteous behavior while dealing with the public and employees of the district • Establish, develop, and maintain courteous and effective working relationships • Accept and apply constructive criticism and critiques • Maintain emotional control and work effectively during emergencies, crisis situation s, or extremely stressful conditions • Operate computer -aided dispatch (CAD) equipment • Ability to multi -task, gather and disseminate information clearly, accurately, and rapidly in urgent situations • Ability to calm irate and hysterical persons • Ability to work with outside law enforcement agencies in a professional manner to represent our department • Read, understand, and interpret moderately difficult written information ( e.g., policies, procedures , rules, regulations, etc.) • Understand verbal and written instruction in the use of specialized equipment • Accurately understand various transmissions, (e.g. telephone, radio, etc.) and transcribe information (e.g. numbers, letters, names and facts) from one source to another in a timely manner • Display ability to work collaboratively with others on a team Customer Contacts: • Internal: TPS District Employees • External: Students, parents, community members, local and state agencies, emergency response agencies Supervisory Responsibility: • This role does not directly supervise any individuals Working Conditions: Exposure to the following situations may range from rare to frequent based on circumstances and factors that may not be predictable. • 24 hour/7day emergency dispatch center • Required to lift up to 25 lbs • Work is often performed in a confined area with limited mobility • May be required to sit or stand for extended periods of times with limited or no breaks • Required to carry a handheld communication device when stepping away from console • May be required to work alone with little or no direct supervision • Stressful and fast paced work environment Tulsa Public Schools is committed to building a diverse and inclusive team of individuals who contribute to the district ’s mission with their talents, skills, and energy. Tulsa Public Schools is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation , gender expression, gender identity, pregnancy, disability, genetic information, veteran status , marital status, age or any other classification protected by applicable law. Tulsa Public Schools also provides reasonable accommodations to qualified applicants and employees with disabilities. If you need an accommodation during the application process, please contact the district’s Talent Management department at 918 -746-6310, or the district's Human Rights and Title IX Coordinator at 918 -746-6985 . You can also direct your request for accommodation in writing to the Tulsa Public Schools Education Service Center, Attn: Talent Management, 3027 S. New Haven Ave., Tulsa, OK 74114 -6131.