IT Support Associate

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. Key job responsibilities - Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities - Handles support requests and procedures across the network - Assist in training new hires - Continuous learning of new technologies - Ability to support customers from multiple buildings in the area, as well as remote customers - Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation Basic Qualifications - Experience troubleshooting integrated and interdependent computer systems - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach - Experience in a dynamic environment with a high degree of customer service - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service