Maintenance Analyst I

Job Title: Maintenance Analyst I Department: Facilities – Maintenance Reports To: Maintenance Manager Compensation: H-9 Number of Days: 12 Months Security Access: Maintenance FLSA: Non-Exempt / Hourly Oklahoma Teacher’s Retirement: Optional Participation Bargaining Unit: AFT Funding Source: District Paid Last Revised Date: March 31, 2026 Mission: Our students lead through literacy, are empowered through experience, and contribute to their community. Vision: Tulsa Public Schools honors the diversity, creativity, and passion of our students, elevating every student to be designers of their destiny. Core Values: Our core values guide how we work and interact with each other at every level of the organization. We embrace and embody these values every day: ● Equity: We know that our diversity is a community treasure, and we are committed to dismantling practices and systems that perpetuate inequalities, being actively anti -bias, anti-racist, and working toward justice and opportunity for all. ● Character: We are honest, trustworthy and have high standards of behavior. We make decisions based on what our students and community need, and we do the right thing even when it is hard. ● Excellence: We work together to give Tulsa the world- class schools it needs and deserves. We expect a lot from one another, and we support one another in achieving our shared, high expectations. ● Team: We care for one another and work together to celebrate success, learn from struggles, and work to help every team member be their best selves. ● Joy: Joy at school and at work makes us more productive, because when we create, innovate, and imagine, our motivation grows. Also, we love to have fun! Position Summary: The Maintenance Analyst I provides technical and administrative support for the Facilities work order system, ensuring accurate entry, tracking, and communication of maintenance requests across the district. This position supports daily operations by proc essing work orders, coordinating communication between departments, and maintaining accurate records and reporting. This role works under general supervision and is responsible for supporting efficient maintenance operations and customer service across district facilities. The Maintenance Analyst I serves as a primary point of contact for incoming service requests and ensures work orders are dispatched, tracked, and closed accurately. This position is part of the Operational Contributor career track within the Maintenance department. Key Functions: • Work Order Processing and Coordination • Customer Service and Communication • Data Entry, Tracking, and Reporting • Administrative and Operational Support • Interdepartmental Coordination Minimum Qualifications: Education: ● High school diploma or GED equivalent required ● Associate’s degree or coursework in business administration, office management, or related field preferred Experience: • Minimum of two (2) years of experience working in an office environment handling clerical or administrative duties • Experience with work order systems or computerized maintenance management systems (CMMS) preferred • Experience in a school district or public facilities environment preferred Licenses and Certifications: • Valid Oklahoma driver’s license preferred • No additional certifications required Knowledge, Skills, and Abilities: • Proficiency with Microsoft Office Suite and Google Workspace • Ability to learn and use computerized maintenance management systems (CMMS) • Strong verbal and written communication skills with a professional and courteous demeanor • Strong organizational skills with attention to detail and ability to maintain accurate records • Ability to prioritize tasks and manage multiple work streams under general supervision • Ability to identify problems, anticipate needs, and apply logical reasoning to resolve issues • Ability to work effectively in a fast -paced environment with frequent interruptions • Ability to communicate and coordinate effectively with maintenance staff, school personnel, and vendors • Strong customer service skills with the ability to handle requests from diverse stakeholders • Ability to learn new systems and processes quickly and apply them consistently Responsibilities and Essential Functions: The following duties are representative of performance expectations. A reasonable accommodation may be provided to enable a qualified individual with a disability to perform essential functions. • Process online, email, and phone service requests into work orders using the district’s CMMS • Dispatch work orders to appropriate Facilities personnel based on request type and urgency • Prioritize incoming work orders and elevate urgent requests based on the nature of the service need • Process completed work orders and follow up on missing or unfulfilled data with shop personnel • Answer all incoming email and phone calls in a timely, courteous, and professional manner • Communicate work order requests to other district departments as appropriate, including Information Technology, Campus Police, and Child Nutrition • Submit maintenance requests to vendors as needed and track vendor response and completion • Prepare reports and maintain accurate records related to work order activity, completion rates, and department operations • Sort and distribute all interoffice and general mail daily • Maintain daily visitor logs and support front desk operations for the Maintenance office • Assist the administrative assistant and Maintenance leadership with general office duties as needed • Process information requests and support the coordination of tasks across multiple Facilities work streams • Maintain organized filing systems and records for departmental documentation • Support the preparation of departmental reports, correspondence, and informational materials • Ensure consistent communication and documentation standards for all work orders district -wide • Provide elevated levels of customer service to meet varying team and stakeholder needs • Identify and communicate process improvements related to work order handling and office operations • Maintain confidentiality of sensitive information and follow district policies and procedures • Support onboarding of new department staff by providing system access information and procedural guidance • Participate in department meetings, trainings, and professional development as required • Maintain current knowledge of CMMS functionality, district processes, and departmental procedures • Perform other duties, tasks, or services consistent with this position as assigned Customer Contacts: ● Internal: Maintenance staff, Forepersons, Maintenance Manager, and district Facilities leadership ● External : School site administrators, staff, contracted vendors, and community members Supervisory Responsibility: • This role does not directly supervise any employees • Works under the general supervision of the Maintenance Manager Working and Physical Conditions: The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Exposure to the following conditions may range from rare to frequent based on circumstances and factors that may not be predictable.  • Work performed primarily in an office environment at the Maintenance facility • Occasional travel to district sites may be required • Extended periods of sitting and computer use • Frequent use of telephone, computer, and standard office equipment • Ability to communicate effectively in person, by phone, and through electronic communication systems • Ability to lift and carry office materials such as files, supplies, and mail (up to 25 pounds) • Exposure to typical office noise levels and frequent interruptions • Occasional interaction with maintenance environments when visiting shop areas • Occasional standing, bending, and walking within the office and maintenance facility • Willingness to work non- standard hours as needed to support department operations Tulsa Public Schools is committed to building a diverse and inclusive team of individuals who contribute to the district's mission with their talents, skills, and energy. Tulsa Public Schools is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender expression, gender identity, pregnancy , disability, genetic information, veteran status, marital status, age , or any other classification protected by applicable law. Tulsa Public Schools also provides reasonable accommodation to qualified applicants and employees with disabilities. If you need accommodation during the application process, please contact the district's ADA Coordinator at ada@tulsaschools.org. You can al so direct your request for accommodation in writing via mail to the Tulsa Public Schools Education Service Center, Attn: ADA Coordinator, 3027 S. New Haven Ave., Tulsa, OK 74114- 6131.