Roadside Customer Service

Skip to main content Post Roadside Customer Service Job Category : Non-Driving Requisition Number : ROADS001585 Apply now Posting Details Posted : June 18, 2026 Full-Time On-site Locations Showing 1 location Oklahoma-Main Office 808 N 161st Ave Tulsa, OK 74116, USA Oklahoma-Main Office 808 N 161st Ave Tulsa, OK 74116, USA +0 more locations less locations Job Details Description Summary: Coordinates and schedules emergency breakdown and routine repair work performed outside of the main terminal. The shift for this position is: Wednesday 10AM - 9PM Thursday 10AM - 9PM Friday 10AM - 9PM Saturday 7AM - 6PM Essential Duties and Responsibilities: includes the following. Other duties as assigned. Handles incoming calls from drivers needing assistance with maintenance repairs and other work related to the operation (load shifts, accident damage, etc.). Obtains the specific needs, type of repair and specific driver information. Verifies load requirements, destination, time of delivery and schedules the necessary repair closest to the route to avoid late delivery. Informs internal contacts of the situation by the applicable means and documents all information pertaining to the situation. Makes the necessary calls to coordinate the repair work with vendors in the area, nearest to route and following warranty guidelines and refers to applicable warranties. Notifies the driver of the vendor and location and notifies the driver of the time the vendor will be there, if the unit is broke down. Makes follow up calls to assure the repair work is going as scheduled and the proper customer contact is notified of progress. Tracks, maintains and documents all methods of payment for services rendered, Comcheck, purchase orders and any other money transfers. Administers warranty, keeping the Manager advised of all warranty in process. Assures that all necessary information pertaining to warranty claims are obtained and recorded and parts are brought back to the location filing the claim. Keeps Manager informed of all purchase orders, Comchecks and any other payment method used in the operation. QUALIFICATIONS: Must have excellent communication and interpersonal skills. Must have good customer service skills. OTR Driving Experience or Heavy Truck Maintenance Experience preferred. Computer & Typing Skills required. Regular onsite job attendance is required to facilitate effective interaction with co-workers and subordinates. Special Skills: Must be able to communication clearly, handle stressful situations and pay close attention to detail.  Must also be able to work and perform as a team player and manage a diverse workforce. Regular onsite job attendance is required to facilitate effective interaction with co-workers and subordinates. Physical Demands: It is necessary to talk, hear, sit, write, type.  It is occasionally necessary to lift up to 25 lbs. Qualifications Skills Behaviors : Motivations : Education Required High School or better. Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. You are using an unsupported browser. To use this site, please use a supported browser. Download Firefox Download Chrome Download Internet Explorer